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DevOps And ITSM 1 Day Training in Irvine, CA

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Endorsed by Curators:
Jul 10 9:00AM - 5:00PM

Course Description:

This 1-day training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other. It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization. DevOps is gaining momentum, therefore, think of this course before looking elsewhere for the DevOps movement in your organization. As DevOps is gaining momentum this course will prepare participants in aligning this new, agile way of thinking with the traditional ITSM processes.

Course Topics:

Training Introduction


Training Objectives

Course Agenda

Type of Activities

Course Book

Group Activity

DevOps and ITSM (ITIL)

ITIL Refresh

Overview of ITIL Key Lifecycle Phases and Outputs

What is DevOps?

Challenges Leading to DevOps

A Brief History of DevOps

How DevOps make it easy for a business to work with IT?

How DevOps drives business performance?

Why DevOps? (The Benefits)

DevOps Core Principles

Defining a DevOps Team

DevOps Organization

Activity-Focused vs. Product-Focused

Automate Everything and Obtain Immediate Feedback

Continuous Delivery


DevOps Journey Examples

Different Starting Points

DevOps Journeys

Case Study: EJ Airways

Group Discussion: DevOps Impact on EJ Airways

Contribution of ITIL and DevOps

ITIL and DevOps Complement Each Other

Positioning DevOps in ITSM Processes

Why DevOps and ITIL need each other?

Realization of DevOps Teams Objectives Through ITIL

DevOps Teams in EJ Airways

EJ Airways Baggage Handling System: Stop Your Work

Group Discussion: ITSM Providing a Solid Base for DevOps in Operation

Introduction Case for Design and Transition

Group Discussion: ITSM Providing a Solid Base for DevOps in Design and Transition (Optional)

DevOps Agile Skills Association (DASA)

DASA Competence Framework

DASA Mission

Learning Goals:

Relate and complement DevOps and ITSM.

Describe DevOps.

Discuss the value of ITSM in a DevOps environment.

Explain how to utilize ITSM processes in DevOps teams.

Course Agenda:

Day 1

Training Introduction

DevOps and ITSM (ITIL)

DevOps Journey Examples

Contribution of ITIL and DevOps

DevOps Agile Skills Association (DASA)

Who can Attend?

Individuals involved in IT development, IT operations or IT service management

Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:

1.DevOps Engineers
2.Product Owners
3.Integration Specialists
4.Operations Managers
5.Incident and Change Managers
6.Other IT and Process Managers
7.System Administrators
8.Network Administrators
9.Business Managers
10.Automation Architects

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